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I could not board my bus

What might have gone wrong?

Sometimes you may not get on the bus as planned. This could be because:

  • You were late to your bus stop
  • The bus did not stop at your bus stop to let you on
  • The bus was delayed, cancelled or was deviated from his route
  • The bus was not accessible for you

What to do?

Don’t worry! It usually means another one is close behind.

You can always use the QR Code on the bus stop to find out the departure times of other buses coming through the stop.

You can also refer to your Personal backup plan to plan a new trip.

1. Where am I?

Use the following resources to determine where you are:

Use a trip planning app on your phone to find your current location. Learn more

Ask someone: Transport worker, commuter or passer by

Look at signage near you street signs, signs at the station/bus stop.

2. Where am I going?

You know your destination from your original trip plan.

Make any adjustments that you need to where you're going given the disruption.

3. How do I get there?

Find your way from point where you are to where you are going by planning a new trip using any of the options below:

Use a trip planning app to plan a new trip from your current location to your desired destination. Learn more

Call the Transport Info Line: Call 131500, select option 5

Ask someone: Ask a transport worker, a person in uniform or passer by for assistance

Call your travel support person

TIP: If you use a digital tool to plan a new trip, you will see real time information about your trip options at the time the time of travel starting from your current location.

Learn more about how to use digital tools

To prepare for a smooth and easy journey:

  • Make sure you have planned your journey in advance and your plan is in hand. Want to Learn more? Plan your Journey
  • Arrive at your stop or station at least 5 minutes earlier
  • Be prepared to use your personal backup plan to plan a new route to your destination. Want to learn more? Prepare for the Unexpected