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Travelling by wheelchair accessible taxi

Different wheelchair accessible taxis operate in NSW, including flashcabs, mini buses and people movers.

Each vehicle is designed to enable you and your wheelchair to travel safely and can accommodate one or more wheelchairs.

If you are a NSW resident who cannot use public transport because of severe and permanent disabilities, you may qualify for subsidised taxi fares under the Taxi Transport Subsidy Scheme.

If you live in the Sydney metropolitan area, you can make a booking through the Zero200 booking service:

In all other areas, contact your local taxi company.

The driver can turn on the meter:

  • when you have been notified of the arrival of the taxi
  • while the driver is loading or securing you and your mobility aid prior to departure
  • when you are ready and willing to leave.

The driver is required to turn the meter off when the taxi arrives at the specified destination, before assisting you to get out of the taxi or unloading your mobility aid from the vehicle.

The driver should also turn the meter off when the journey has temporarily stopped, for example, to refuel the vehicle.

The meter should be off when the driver asks for fare payment.

If your wheelchair can be appropriately secured, you can travel while seated in the chair.

If you use a motorised mobility scooter, you must be seated in the taxi prior to the scooter being loaded and secured. This is for your safety and that of the driver and any other customers in the taxi.

Only customers actually confined to a wheelchair are to be loaded/unloaded into the taxi while seated in the wheelchair.

All wheelchair accessible taxis must meet the requirements for wheelchair and occupant restraint assemblies (Australian Standard AS2942-1994).

Mobility aids must have a four-point restraint system to safely secure the device while in transit.

If your wheelchair or scooter doesn't have adequate anchorage points for the required restraint system and cannot be safely secured, then the driver cannot transport the wheelchair or scooter

If you require assistance to board or leave a wheelchair accessible taxi, or need help with your luggage and groceries, the driver must provide reasonable assistance.

At your destination you may ask the driver to push you to your home, office, doctor's surgery or train station, without additional charge.