Skip to main content

Lake Macquarie On Demand service

From 13 December, Lake Macquarie On Demand customers will be able to access Opal Connect, including travel credits. Opal Pay will no longer be available on these services from 1 April 2021. Find out more about Opal Connect.

The Lake Macquarie On Demand service area covers Charlestown, Dudley, Whitebridge, Gateshead, Redhead, Warners Bay, Mount Hutton, Windale, Tingira Heights, Eleebana, Croudace Bay, Valentine, Belmont North and Belmont areas.

From key activity centres such as Charlestown, Warners Bay, Mount Hutton and Belmont you can connect with bus routes to continue your journey beyond the On Demand area.

The On Demand service runs in addition to existing regular timetabled services. An On Demand bus will pick you up near your home or a convenient nearby location, and take you to where you want to go within the On Demand area.

The service is operated by Newcastle Transport and began Sunday 14 January 2018.

Find out more at newcastletransport.info.

Book via the app

To book, you can download the Newcastle Transport On Demand App from the App Store or Google Play and then log in with your Opal Connect credentials.

The booking system allows you to book multiple trips at once so you can plan ahead, up to three months in advance.

Please note with any pre booked trips, the On Demand service could arrive anytime in the 30 minute booking window.

You can also book this service:

Fares

Standard fare: $3.20 per trip

Concession fare: $1.60 per trip

You can pay using your Opal Connect account, or when booking using your debit or credit card.

Hours of operation

Monday to Friday 9am-4pm
Saturday 7am-6pm
Sunday 9am-6pm

Sunday hours of operation will be in place on all public holidays.

What are travel credits?

With Opal Connect, you can earn up to $2 in travel credits every time you transfer within 60 minutes between Opal and On Demand services.

You will need an Opal Connect account to start earning travel credits. Sign up for an Opal Connect account, link your Opal card and add a payment card. Get the Newcastle Transport On Demand app from the App Store or Google Play, or if you have it, make sure it is up-to-date. Then log in to the app using your Opal Connect account username and password to complete your setup

Once you've completed these steps, any travel credits you earn will be added to your Opal Connect account. When you have accumulated enough credit, you can use it to pay for your next On Demand trip.

For more details, see the Opal Connect travel credit help page.

Map

The Lake Macquarie On Demand service area covers Dudley, Whitebridge, Mount Hutton, Windale, Tingira Heights, Eleebana, Warners Bay, Bennetts Green, Gateshead and Charlestown. From 30 June 2019 this area has been expanded to include Belmont, Belmont North, Croudace Bay, Valentine, Floraville, Jewells, and Redhead.

Download the Newcastle Transport On Demand trial area map from June 30 2019 (pdf 633KB)