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COVID-19: Travel advice and information

Last updated 3.30pm Monday 25 May 2020

Transport is a key part of NSW’s plan for a COVID safe economy, helping people safely move around and return to jobs, particularly in the retail, service and hospitality industries.

Help us continue to slow the spread of COVID - practise good hygiene and stay home if unwell.

Help us make your travel safe

Stay home
if sick

Cough or sneeze
into your elbow

Check capacity of your
service before boarding

Allow as much distance
from others

Do not crowd
lifts or escalators

Spread along platforms, stops and wharves

What you can do

To slow the spread of coronavirus, you must stay at home if you are unwell.

If you are not already using public transport in the peak, please do not start now. Services are already close to capacity to allow for distancing at these times. Off peak times are between 10am and 2pm.

We are giving you more information through the Trip Planner, transport apps and social media to see which public transport services have space available to maintain physical distancing.

Changes are being considered to increase public transport services where capacity and resources are available.

Follow physical distancing guidance - ‘No dot, no spot’

Distinctive green dots will be used on public transport to show you the safest places to sit and stand. This means you may be asked to wait for the next service. School children and those who require assistance, such as those with disability will be given priority access.

How we are supporting physical distancing

  • Monitoring 1.5 metre physical distancing around the network in near real-time to help better manage customer flow and crowding.
  • Increased public transport services where capacity and resources are available.
  • Access to platforms, stations and interchanges will be controlled to help manage physical distancing where necessary.
  • In the case of buses, drivers should follow normal guidelines once they reach the new reduced capacity limits supporting 1.5 metre physical distancing. This will vary according to bus type. Physical distancing capacity stickers will be rolled out across the bus network to provide guidance on maximum capacity per bus.
  • The exception to this is ensuring children and people with disabilities are prioritised and that no child is left behind. If you feel uncomfortable and choose to get off due to number of people on board please be patient in allowing time for them to do so.

We are also asking you to:

  • Practise good hand hygiene by washing your hands regularly to protect yourself, fellow commuters and Transport for NSW staff
  • Cover any sneezes or coughs with your inner elbow or with a tissue that is then discarded
  • Avoid close contact with other people at stops, stations and on board services
  • Use Opal and contactless payments where possible

To help protect the health of our staff, please:

  • Avoid close contact with staff at stations, stops, wharves and on board services
  • On bus services, please do not use the Opal reader at the front of the bus and stand behind the red no standing zone
  • On light rail, please sit away from the drivers cabin as directed

Other steps to limit the spread of coronavirus

  • Intense and ongoing cleaning will continue to occur throughout the transport network and there will be a continued rollout of hand sanitiser at key transport hubs, including at high demand stations.
  • Doors are now opening automatically at platforms to minimise your contact with trams on all light rail services.
  • Staff to validate tickets without contact via Opal card payment.
  • To help protect the health of your driver, Opal single tickets will no longer be sold on board buses across the Opal network. You can use an Opal card, or contactless credit or debit card or device to pay for your travel.

Quarantined persons

On completion of the 14 days quarantine NSW Health clinically screens each person to confirm they are without fever, and without signs or symptoms of respiratory tract infections and are no longer required to quarantine. You can then use public transport if necessary. Masks are not required.

Transport for NSW would like to thank our customers and staff across NSW for their ongoing support during this time.

Changes to our network

To comply with border closures due to COVID 19, NSW TrainLink will not be running any rail or coach services into Queensland until further notice. Services will stop at Tweed Heads and there are no services from Brisbane to NSW.

NSW TrainLink Regional services

We’ve got a plan to provide a COVID-safe regional transport network as restrictions ease and the numbers on our network increases, and more people return to work and school.

  • We have implemented measures to ensure the safety of our staff and customers especially those travelling long distances. NSW TrainLink regional rail and coach customers are being booked in a way to accommodate physical distancing where possible.
  • Green dots are being used on trains, buses, light rail and ferries, including our intercity fleet, to show customers the safest places to sit and stand, and encourage them to maintain 1.5 metre physical distancing on our services.
  • We’re also increasing messaging to encourage customers, in particular those living in the larger regional centres, to rethink the way they commute and travel, e.g. avoiding travelling in the peak, using more active transport such as cycling and walking, and using trip planning apps to better plan their journeys with regard to capacity.
  • Our number one priority remains keeping our staff and customers safe as they move across NSW.
  • In some regional areas, bus stops could be in remote locations and services less frequent. We are working closely with bus operators so enough services are available to make physical distancing possible while not leaving anyone behind. In these cases we will be helping customers to keep as much space as possible between each other, and practise good hygiene.

We have made small amendments to our Buffet service in line with advice from NSW Health in response to the Coronavirus. The changes include:

  • All hot food is being heated at the time of service
  • We no longer sell items that are not pre-packaged
  • We will no longer accept reusable cups
  • Water fountains are no longer available on Regional trains
  • Social distancing applies while waiting to be served
  • Payment is preferred by credit card or EFTPOS where possible

Regional booking refunds due to coronavirus

You can apply for a refund for your ticket if you're self-isolating or not travelling due to concerns about coronavirus.

Supporting students returning to school

Transport for NSW is working closely with the Department of Education and the education sector and is playing a vital role in supporting students getting back to school.

The NSW Government’s policy is to not leave a school student behind.

There are currently no physical distancing restrictions on dedicated school services.

School students will be given priority over other customers on general services, even if this means a service goes over physical distancing capacity.

Adults may have to wait for the next service or may choose to get off if they are not comfortable with how many customers are on a service.

Parents and carers should make travel choices which suit their individual circumstances, including driving, walking and cycling.

Transport for NSW is here to support our customers with real time information provided through the Trip Planner, travel apps, and social media to see which services have space available.

Transport for NSW continues to ramp-up cleaning across the network with a daily focus on high-touch areas like handrails and Opal readers.

Students are reminded to tap on and tap off using their Opal cards on Opal enabled services.

Everyone must remember they have a role to play in making the public transport network as safe as possible.

Our frontline people have been doing an amazing job and we ask everyone to continue to show respect and understanding.

The Government is working with councils on establishing pop-up cycleways and enhancing pedestrian access to allow more people to find alternative routes to work along with lower speed limits to provide a safer environment for pedestrians and cyclists.

See the larger version of this map

Pedestrians – we’re reminding you to:

  • Remember the 1.5m physical distancing rule
  • Roads may be less congested, but stick to the Road Rules for pedestrians. These include:
    • obeying signals at crossings
    • crossing at a pedestrian crossing if one is available
    • not walking on the road (unless there’s no footpath or nature strip to walk on)
  • Never assume a driver has seen you or intends to stop
  • Look out before you step out
  • Avoid crossing the road while using headphones or mobile phones
  • Always hold the hand of children when crossing the road
  • Heads up and play it safe around light rail

Automated pedestrian crossings

 

Automated pedestrian crossings at traffic signals within the Sydney CBD and key health districts across the Greater Sydney area are now active 24 hours a day to help limit the spread of coronavirus.

You now do not have to push the button at signalised crossings to safely cross the road in the CBD or these health districts.

Bicycle riders – we’re reminding you to:

  • Ride 1.5 metres apart
  • Ride on low traffic roads/dedicated bike paths or shared paths if you are a new or less experienced rider
  • Roads may be less congested, but stick to all the Road Rules for bicycle riders; these include:
    • wear an approved helmet, securely fitted and fastened
    • use lights at the front and back at night or when the light is poor
    • if you’re riding with children under the age of 16, you can ride on the footpath; however, you must keep left and give way to pedestrians
  • Give yourself plenty of buffer space, look out for car doors opening and leave yourself room to stop
  • Increase your visibility by wearing bright or high-vis clothing
  • Use your own bike if you can and make sure it is well maintained – tyres are pumped, chain is oiled and brakes are working

For more cycling information:

Our Point to Point commissioner is working closely with the industry to provide additional advice and support, including new sanitised cleaning stations in Alexandria where vehicles and all high-touch points can be cleaned daily, to maintain the safety of both drivers and customers.

Additional pickup locations are being provided to assist with more travel options, including at the Moore Park parking hub.

Drivers are reminded to obey the road rules and take care.

Drivers and motorcycle riders – we’re reminding you to:

  • Continue to follow the Road Rules
  • Watch your speed and always comply with speed limits; lower speeds reduce the severity of crashes
  • Keep a lookout for pedestrians on, or crossing, the road – there are many more around
  • Look out for bicycle and delivery riders – always check your blind spots and remember to observe the minimum passing distance for bikes too:
    • 1 metre when the speed limit is 60km/h or less
    • 1.5 metres when the speed limit is more than 60km/h

Parking

If you have to travel by car into the Sydney CBD or other CBD precincts for work, plan ahead and consider the available car park options.

Check commercial car park websites or local council websites for more details on available parking locations near your place of work.

Moore Park precinct - Park, Walk & Cycle
  • As part of the COVID Safe Transport Plan, Transport for NSW is supporting people returning to jobs in the Sydney CBD through the establishment of a pop-up ‘parking hub’ in Moore Park on Monday 25 May 2020 where you can continue your trip into the city on foot or by bike.
  • Park your vehicle for free in the pop-up Moore Park grass carpark located on the southern end of Driver Ave, entry from Lang Rd or Moore Park Rd. The pop-up car park will be open from 6am until 10pm, Monday to Friday and has capacity for 980 vehicles.
  • Note, there will be no on-grass parking in the Kippax Lake area at the northern end of Driver Avenue.
  • From the carpark you can walk to the city using the Albert ‘Tibby’ Cotter Walkway, continuing down Devonshire St towards Central Station. The walk takes approximately 25 minutes.
  • If you’re travelling by bike you can use the new pop-up cycleway along Moore Park Rd (opening in the coming weeks) to connect with existing cycleways to continue your trip into the city.
  • For those that are unable to walk or cycle, you can catch the light rail from the Moore Park stop on Anzac Parade. Alternatively shuttle buses will run between Moore Park and Central Station.
  • See the map for Moore Park parking hub (pdf 502KB)