COVID-19: What we are doing
Transport for NSW would like to thank our customers and staff across NSW for their support and hard work during this time.
We're continuing to do everything we can to make our network as safe as possible to travel on.
We have increased the frequency and intensity of cleaning across all public transport. Some modes are being cleaned up to four times a day.
Our staff are:
- Wiping down high-touch surfaces like handrails and Opal readers with strong disinfectant every day.
- Cleaning key interchanges more frequently throughout the day.
- Providing hand sanitiser at key transport hubs, including at high demand stations.
To help you stay COVID safe on the network, we are:
- Tracking passenger numbers in near real-time to help manage customer flow and crowding.
- Increasing public transport services where capacity and resources are available.
- Deploying extra staff at stations, interchanges, wharves and stops to assist customers as they move through the network. These marshals will also be available to assist any customer with visual impairments or any other disability.
Estimated capacity in the Trip Planner and Opal Travel App
Estimated capacity information is now available for all metro and train, Opal-enabled bus, ferry and light rail services in the Trip Planner and Opal Travel App to help you plan ahead. Based on previous data, the estimated capacity is used whenever real-time data is unavailable.
If you see:
COVID capacity onboard guidelines
- From 1 November 2021 capacity has been increased on all public transport modes to around 75 percent.
- The number of seats available per travel mode are shown below.
- Figures refer to both seated and standing capacity.
- Figures are indicative and are subject to change. Please check capacity before boarding.
|Mode||Number of green dots per vehicle|
Sydney Metro North West
Inner West light rail
CBD and South East light rail
Newcastle light rail
Help is available for those who need it.
At stations and on buses staff will deploy ramps, help with questions and provide directions.
On the Sydney Light Rail, Drivers will deploy the ramp on L1 Dulwich Hill Line services, while L2 Randwick Line and L3 Kingsford Line are fully accessible. It means you can board and alight services independently. For urgent assistance, help points are available on all platforms and onboard all light rail vehicles.
We have deployed hundreds of extra staff at stations, interchanges, wharves and stops to assist any customer with visual impairments or any other disability.
Transport for NSW acknowledges some customers do not have visible disabilities. We want to assure them our staff will be there to help either in person on the network or through our customer service phone lines.
Priority seating is available on every public transport mode for our priority customers.
Children and customers requiring assistance, such as those with disability, will be given priority access. If you feel uncomfortable and choose to get off, please be patient while waiting for the next service.
Light rail journeys have been made safer with doors now opening automatically at every stop to minimise your contact with light rail vehicles.
Staff will validate tickets without contact via Opal card payment.
Opal single tickets are no longer sold on bus services across the Opal network. You can use an Opal card, or contactless credit or debit card or device to pay for your travel.
Other modes of transport
Supporting students returning to school
Transport for NSW is working closely with the Department of Education and the education sector and is playing a vital role in supporting students getting back to school.
The NSW Government’s policy is to not leave a school student behind.
There are currently no physical distancing restrictions on dedicated school services.
School students will be given priority over other customers on general services, even if this means a service goes over capacity.
Adults may have to wait for the next service or may choose to get off if they are not comfortable with how many customers are on a service.
Parents and carers should make travel choices which suit their individual circumstances, including driving, walking and cycling.
Transport for NSW continues to ramp-up cleaning across the network with a daily focus on high-touch areas like handrails and Opal readers.
Students are reminded to tap on and tap off using their Opal cards on Opal enabled services.
Everyone must remember they have a role to play in making the public transport network as safe as possible.
Our frontline people have been doing an amazing job and we ask everyone to continue to show respect and understanding.
To help keep yourself and others safe and keep traffic levels lower, we’re encouraging everyone to walk and cycle if they can.
By choosing to walk and cycle to work, school, the shops or for local trips, you are keeping yourself fit and healthy, saving money and staying safe.
We are working with councils across Sydney and surrounds to open new pop-up cycleways that connect to existing cycling routes and employment hubs.
Speed limits along these cycle routes are reduced to provide a safer environment for pedestrians and cyclists.
Plan your walking or cycling trip
You can use the Trip Planner to plan a bike ride or walking route for all or part of your trip. Select your preference for:
- walking or cycling
- how long you want to allow for each option
- your preferred speed
Pedestrians are reminded
- Roads may be less congested, but stick to the Road Rules for pedestrians. These include:
- obeying signals at crossings
- crossing at a pedestrian crossing if one is available
- not walking on the road (unless there’s no footpath or nature strip to walk on)
- Never assume a driver has seen you or intends to stop
- Look out before you step out
- Avoid crossing the road while using headphones or mobile phones
- Always hold the hand of children when crossing the road
- Heads up and play it safe around light rail
Automated pedestrian crossings
Automated pedestrian crossings at traffic lights within the Sydney CBD and key health districts across the Greater Sydney area are active 24 hours a day to help limit the spread of COVID-19.
You do not have to push the button at signalised crossings to safely cross the road in the CBD or these health districts.
- Location of pedestrian crossings within the Sydney CBD (pdf 531KB)
- See where these new pedestrian crossings are located across NSW
Bicycle riders are reminded
- Ride on low traffic roads/dedicated bike paths or shared paths if you are a new or less experienced rider
- Roads may be less congested, but stick to all the Road Rules for bicycle riders; these include:
- wear an approved helmet, securely fitted and fastened
- use lights at the front and back at night or when the light is poor
- if you’re riding with children under the age of 16, you can ride on the footpath; however, you must keep left and give way to pedestrians
- Give yourself plenty of buffer space, look out for car doors opening and leave yourself room to stop
- Increase your visibility by wearing bright or high-vis clothing
- Use your own bike if you can and make sure it is well maintained – tyres are pumped, chain is oiled and brakes are working
For more cycling information:
Drivers are reminded to obey the road rules and take care.
Drivers and motorcycle riders are reminded
- Continue to follow the Road Rules
- Watch your speed and always comply with speed limits; lower speeds reduce the severity of crashes
- Keep a lookout for pedestrians on, or crossing, the road – there are many more around
- Look out for bicycle and delivery riders – always check your blind spots and remember to observe the minimum passing distance for bikes too:
- 1 metre when the speed limit is 60km/h or less
- 5 metres when the speed limit is more than 60km/h
If you have to travel by car into the Sydney CBD or other CBD precincts for work, plan ahead and consider the available car park options.
Check commercial car park websites or local council websites for more details on available parking locations near your place of work.
Please note the Moore Park Showground Field pop-up commuter car park closed on Thursday 1 April 2021. Car park users are encouraged to use trip planning tools to find the best way to and from their workplace by public transport, active transport options or the various parking facilities in the Sydney CBD.