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COVID-19: What you can do

Before you travel

Use our digital tools below to help you plan ahead before you leave.

To help you plan ahead on public transport we have updated the capacity information available. Plan safe and comfortable trips by checking service capacity. Look for the indicators at stations, stops and wharves, in the Opal Travel app, the Trip Planner and Departures.

Real time capacity

Plan ahead and check capacity before boarding the service:

Estimated capacity in the Trip Planner and Opal Travel App

Estimated capacity information is now available for all metro and train, Opal-enabled bus, ferry and light rail services in the Trip Planner and Opal Travel App to help you plan ahead. Based on previous data, the estimated capacity is used whenever real-time data is unavailable.

If you see:

  • A one person icon and/or green indicator shows space available.
  • A two person icon and/or amber/orange indicator shows limited space to maintain distance from other passengers.
  • A three person icon and/or red indicator shows the service has reached capacity.

Travel Notifications on the Opal Travel app provide advanced personalised alerts for capacity on trains and Metro, all without having to plan a trip.

The new features allows you to know in advance, plan and see when a service is most likely to have available capacity on board, rather than arriving at the station to find the service is already at full capacity. The notifications will also let you know if your service is running on time or delayed and if it is impacted by a major disruption.


If you have an active Opal Card and have used it to pay for your regular travel over the last 21 days by train or Metro, please download the Opal Travel app to the latest version and subscribe to travel notifications.

How to set it up

If you are eligible, you will be invited to opt in based on your recent travel patterns. The travel notifications banner will display on the home screen allowing you to follow the prompts to set up the notifications.   

Once you have successfully set up the notifications, you will receive a notification 30 minutes before each specified departure time. The notification will provide information for your regular train/Metro service, such as predicted capacity on board, and other services.

With more people returning to jobs in the CBD and surrounds we encourage you to plan ahead and travel outside of peak time, where possible.

Use our data visualisation tool to view and filter multi-modal travel data based on Opal tap-ons to see when services are busy.

When travelling

Follow our advice below to help keep yourself safe when travelling on public transport.

Face masks are mandatory on public transport and point to point services, which includes taxis, rideshare and hire car services, across NSW. Fines will apply.

You should continue to take personal responsibility regarding your travel plans and follow all NSW Health advice. This includes not travelling if unwell, practising good hygiene as well as wearing your own mask.

If you are travelling, we are asking you to follow these safety and hygiene measures to help protect you and everyone else on the transport network:

  • Wear a face mask
  • Stay home if unwell
  • Wash your hands regularly to protect yourself, fellow commuters and Transport for NSW staff
  • Cover any sneezes or coughs with your inner elbow or with a tissue that is then discarded
  • Use hand sanitiser
  • Use Opal or contactless payments to pay for your travel