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Industrial action to disrupt NSW train services

NSW rail customers should plan their journeys in advance as protected industrial action causes major disruptions on the train network over the coming week.

Unfortunately, commuters will experience longer journey times, less frequent services, changes to stopping patterns, delays and cancellations over the coming week due to this industrial action.

We recommend you avoid non-essential travel this week. If you must travel on the rail network, please plan ahead and consider using alternative transport if you need to travel during the affected times.

Please check travel alerts for the latest information and plan your trip to check for alternative transport options.

Commuters must tap on and off at Opal readers for every part of their journey on the NSW rail network during the month of August.

Since Saturday 13 August the Rail, Tram, and Bus Union have been asking station staff to leave all Opal ticket gates open through until Tuesday 6 September.

Under the Opal Terms of Use commuters are required to always carry a valid ticket. An Opal card, contactless payment card or device, or Opal Single Trip Ticket is not considered a valid ticket unless it has been tapped on.

If commuters do not either tap on or tap off correctly, the system will not know where the commuter travelled and will charge the default fare, which is the highest fare for that service, based on Opal card type.