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NSW TrainLink Grafton and Casino service changes

Over the past few weeks the Sydney to Grafton return train service has been replaced by coaches to accommodate essential maintenance on the XPT fleet.

As a result, from Sunday 29 September 2019, one leg of the Casino service, as well as one leg of the Grafton service will be replaced with coaches.

The daily Sydney to Brisbane return train service, which stops at Casino and Grafton, has not been impacted.

The new service patterns for the Casino and Grafton services from Sunday 29 September 2019 to Saturday 30 November 2019 are:

  • The 7.00 pm Casino to Sydney service will be replaced by a road coach. This is a half an hour earlier departure than the train service to accommodate coach connections along the route.
  • The 7.08 am Sydney to Casino service will continue to be a train.
  • We will re-introduce a train for the 5.15 am Grafton to Sydney service.
  • The 11.41 am Sydney to Grafton service will continue to be replaced by a road coach.

If you are travelling to and from the Central Coast by coach you will change to a train service at Broadmeadow Station. This will allow you to reach Central Coast destinations quicker than if the coach continued and stopped at train stations.

If you are travelling to and from Strathfield you should use Intercity or Suburban train services to connect with coaches at either Hornsby or Central Station.

Due to the North Coast 34 Casino to Central train service being replaced by a coach service, connections to Western 427 Central to Dubbo and Southern 623 Central to Melbourne (Southern Cross) will be available to book, however are no longer guaranteed.

If you have booked on these services you will be contacted and advised of the service change and you can use the Trip Planner, which has been updated to reflect these changes.

You will also be advised if additional services need to be replaced by coaches.

At this stage no other services have been impacted by the maintenance program.

More information

If you already hold a ticket you will be advised by SMS, email or phone if your booked service has been replaced by a coach.

Travel class

All coach travel is classed as Economy. If you have booked First Class seats or a sleeping berth, you are entitled to a partial refund. You can request a refund before or at the end of your travel by calling 13 22 32.

Change or cancel a booking

If you would like to change or cancel a booking, no rebooking or cancellation fees will apply. Call 13 22 32 between 7 AM – 10 PM, 7 days a week.

Replacement coach services are maintained by contracted coach operators. Some coaches may not be branded as NSW TrainLink, so you should look for an on board digital screen confirming it as a replacement service or by asking the coach driver.

Onboard features

Replacement coaches will have standard onboard features for your comfort, including allocated seating, air-conditioning, luggage stowage and a toilet.

See more onboard features.

Accessible seating

Coaches will have wheelchair spaces allocated for identified customers. If you have accessibility requirements call 13 22 32 before you travel.

Replacement coaches will stop within train station car parks, adjacent to the station.

If you board a NSW TrainLink service without a booking, you will be required to purchase a ticket on the service from the coach driver. You will need to pay the correct fare for the trip you plan to take. All replacement coaches will have ticketing facilities on board.